Patient Feedback/Complaints We are always interested to have patient feedback about the Practice. We also welcome any suggestions patients may have which they feel would improve what we do. If you have any feedback you wish to provide to us please do not hesitate to let us know what you think about the surgery. Complaints If you have any complaints you wish to register with us please contact the Practice Manager, Mrs Unity MacDonald. You can telephone to speak to her or to arrange an informal appointment to see her. Alternatively, if you wish to put your complaint in writing please write to Mrs MacDonald and your complaint will be investigated fully.