Zero Tolerance Policy

This Practice operates a strictly ZERO TOLERANCE POLICY – Patients are asked to keep calm and respect the staff at all times.

Hardly a day goes by without one or more of our staff being subjected to verbal abuse or shouting either face to face or on the telephone.

Our staff have the right to be treated with dignity and respect and should be able to do their jobs without being physically or verbally abused.

They will always do their utmost to help all our patients as best they can.

However, staff have certain procedures and protocols which they must follow, mostly to ensure the effective, smooth running of the Practice for all patients and also for clinical safety reasons.

Anyone attending or telephoning the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever are aty risk of being removed from the Practice list and will require to seek a new GP.

Thank you.

Neilston Medical Centre