Our surgery uses a Doctor Triage system – an appointment with a Doctor can only be arranged by a Doctor.
When you phone reception for an appointment our reception staff will ask you for your details and a short description of why you want to see the doctor.
Please call for triage appointments between 08:30 am and 12 noon and ask for a triage appointment, outwith these times our triage system operates on an emergencies only basis. If you telephone outwith these times and wish to speak with a GP, the receptionist will ask you to confirm that it is an emergeny that cannot wait until the next day.
The doctor will phone you back by 2pm on the same day and based on the nature of your problem your doctor will:
- give you an appointment
- deal with your problem over the phone
- or direct you to another service
In the event you do not wish to discuss your symptoms with reception staff please say so.
However, without relevant information, the doctor will be unable to prioritise your call accordingly.
We will not be able to provide an appointment if you walk into the surgery. You must phone us. Please give our reception staff as much detail as possible as this will help our doctors to prioritise who we phone back first.
Please be assured our staff are compelled to follow the same rules of confidentiality that a Doctor does.
We believe this system will ensure that patients who need to see a Doctor will get to see one quickly.
Doctors and Staff
Neilston Medical Centre