Doctor’s appointments can be pre-booked up to two weeks in advance. Patients can call to schedule these appointments any day of the week. Appointments can be conducted face-to-face or over the phone.
If the issue you’re calling about requires a physical examination, the receptionist will advise that it’s best for you to come in for an in-person appointment. This helps prevent the need for multiple appointments for a single issue.
We offer a limited number of urgent same-day appointments for matters that cannot wait until the next day or later in the week. We recommend calling at 8:30 AM to secure a same-day appointment.
Please note that we have advanced nurse practitioners who can prescribe medication based on your symptoms. You may be allocated an appointment with them if appropriate.
Please do not be offended if our Reception staff ask you for information when booking an appointment – this is so that they can ensure your appointment is booked appropriately.
Routine Practice Nurse, Healthcare Assistant and Phlebotomy Appointments can, also be pre-booked.
We would respectfully ask patients to arrive in time for their appointment, otherwise, if you are late, the clinician may be unable to see you.
Extended Hours Surgery
Our surgery opens late every Tuesday evening until 6.45 pm to provide extended hours service to patients. During these periods a GP and a Practice Nurse will be available to see patients. Appointments during this time require to be pre-booked.
House Calls
Please telephone home visit requests before 10am, where possible, to allow the doctors to plan their visits. House visits are at the doctors discretion.
Missed Appointments
From January to December 2024, over 200 appointments were missed at our practice. These missed appointments could have been used for other patients in need. We understand that situations arise and you may not be able to make your appointment, so we ask that you cancel at least an hour in advance. If you miss an appointment, you will receive a text notification. If a second appointment is missed, you will receive a letter. Missing another appointment after the letter may result in automatic removal from the practice.