This site uses cookies to store information on your computer. Some cookies on this site are essential, and the site won't work as expected without them. Read More

Neilston Medical Centre

For any information about COVID-19 (Coronavirus) please visit our dedicated COVID-19 webpage available via the menu at the left hand side.

Zero Tolerance Policy



This Practice operates a strictly ZERO TOLERANCE POLICY - Patients are asked to keep calm and respect the staff at all times.


Hardly a day goes by without one or more of our staff being subjected to verbal shouting or abuse either face to face or on the telephone.


Our staff have the right to be treated with dignity and respect and should be able to do their jobs without being physically or verbally abused.   They will always do their utmost to help all our patients as best they can.   However, staff have certain procedures and protocols which they must follow, mostly to ensure the effective, smooth running of the Practice for all patients and also for clinical safety reasons.


Anyone attending or telephoning the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever are aty risk of being removed from the Practice list and will require to seek a new GP.


Thank you.



Dr A Capaldi & Partners

Choose font size: A A A

Total visitors:238487 | Disclaimer