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Neilston Medical Centre

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Dear Patient


Our surgery uses a Doctor Triage system -  an appointment with a Doctor can only be arranged by a Doctor.


When you phone reception for an appointment our reception staff will ask you for your details and a short description of why you want to see the doctor.   The doctor will phone you back by 2pm on the same day and based on the nature of your problem your doctor will:

  • give you an appointment
  • deal with your problem over the phone
  • or direct you to another service

In the event you do not wish to discuss your symptoms with reception staff please say so.  However, without relevant information, the doctor will be unable to prioritise your call accordingly.


We will not be able to provide an appointment if you walk into the surgery.  You must phone us. Please give our reception staff as much detail as possible as this will help our doctors to prioritise who we phone back first.  


Please be assured our staff are compelled to follow the same rules of confidentiality that a Doctor does.


We believe this system will ensure that patients who need to see a Doctor will get to see one quickly.



Thank You


Doctors and Staff

Neilston Medical Centre


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